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Assistant Director for Housing & Operations

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Position Information

Position Information (Default Section)

Position Title: Assistant Director for Housing & Operations
Open to: Internal and External Applicants
Full-Time or Part-Time Status: Full-Time, 12 months
If Part-Time, hours per week:
If temporary, please provide a start and end date:
Staff Job Type: Salaried/Exempt
Position Summary or Faculty Qualifications

The Assistant Director for Housing & Operations assists in the overall management of the residence hall housing selection and assignment process and is directly responsible for maintaining residence hall key distribution and tracking systems, the management of revenue producing summer conference initiatives, and supervision of summer student staff. Additionally, this position assists in the delivery of academic and specialty-program housing, University break housing, and room changes. This position, in collaboration with the Associate Director, will serve as a department liaison to facilities, housekeeping, public safety and security, dining services, and other auxiliary service areas. This position works collaboratively with the hall-level staff and provides assistance and support to the Residence Life leadership team for long- and short-range planning and assessment. The Assistant Director for Housing & Operations is a live-on position with on-call duty responsibilities.

Duties and Responsibilities:

Housing Selection
• Create marketing materials for on-campus housing selection processes and support students through their housing selection.
• Recruit junior/senior students to manage/increase on-campus occupancy as needed and as is available.
• Assist with the management and maintenance of the Residence Life webpage and housing portal, which includes reviewing and developing dynamic building information, resources, and floor plans.

Summer Conferences
• Continually seek new opportunities to increase summer revenue through marketing and recruitment of new summer conference clients.
• Liaise with internal athletics programs to develop and implement housing details of summer athletic camp offerings.
• Execute all administrative and customer service elements of summer camps and conferences, including scheduling, placements, check-ins, billing, and collection of summer revenue from summer conference clients.
• Work collaboratively with facilities and housekeeping partners to ensure successful building turnovers throughout summer.
• Manage the hiring and supervision of graduate Summer Conference Coordinator(s) and undergraduate Conference Assistant staff who are responsible for the daily operations of summer conferences.

Off-Campus Housing
• Maintain off-campus housing resources including the maintenance of web content, the off-campus housing portal, and annual housing fairs.
• Develop and maintain collaborative relationships with partnering university offices, off-campus vendors, property managers and neighbors and Off-Campus Partners, LLC.
• Assist with transition of international, new graduate and transfer students into off-campus housing.

Damage Billing Processes
• Manage and track the maintenance and upkeep of the University residence halls and furnishings, including student/community notification of damage and billing.
• Implement end-of-semester damage billing process to recuperate costs due to student damage.
• Communicate regularly with management of master lease properties, particularly regarding damage billing and facilities concerns.

Scheduled Operations
• Facilitate scheduled room change processes; manage all administrative room changes outside of established processes.
• Manage the maintenance and furniture needs of live-in professional staff members as well as the move in/out process for staff.
• Coordinate break housing processes, including University breaks during academic year and all fall/spring early arrivals including pre-season athletes, orientation and first year students.
• Serve as liaison to Administrative Services and Public Safety partners to ensure compliance with residential life-safety requirements. Plan and implement supervised residential fire drills throughout the year.

Daily Operations
• Manage key inventory tracking and distribution systems for all residence hall keys.
• Develop and maintain communications regarding important dates and events for residential students and their families.
• Serve as a department liaison to facilities, housekeeping, security and dining services¬ and to other auxiliary service areas.
• Serve in shared 24-hour on-call emergency duty rotation support for RAM/RHM staff
• Serve as a resource during student emergency & crisis situations as well as department housing or facilities emergencies.

Secondary Responsibilities:

• Attend robust schedule of student/administrative meetings.
• Assist with the coordination, planning, and implementation of key department programs, such as RA Selection, Resident Assistant Training.
• Serve on departmental and divisional committees.
• Other assigned duties. Work respectfully with all staff, students, and parents regardless of their race, religious affiliation, sexual orientation, national origin, gender, age, or disability.
• Communicate the Jesuit philosophy and University policies to the residential community, to parents, students, and personnel as appropriate.
• Maintain a high degree of professionalism and serve as a positive role model to staff and students.

Physical Requirements and/or Unusual Work Hours:

• Availability to respond to campus emergencies, nights and weekends.
• Shared on-call duty rotation for evenings, weekends, and University holidays; significant evening hours in order to attend programs, training sessions, and meet with students.
• While employed in this position, you are required to live in one of the University’s residence halls. As such, use of a furnished apartment in a residence hall with utilities is provided by the University. In addition, a university meal plan is available to you while the University is in session.

Minimum Requirements:

• Master’s degree is required in Higher Education or closely related area.
• 2-4 years relevant work experience in residence life, student housing, and/ or conference/hospitality services.
• Detail-oriented, student-focused, collaborative, and willing to work evening hours as appropriate to meet University-scheduled deadlines.
• Availability to live in the residence halls.
• Understanding of and commitment to the mission of Saint Joseph’s University.

Preferred Qualifications:

• Prior work experience with housing assignments, facilities, conferences, and operations responsibilities.
• Experience with housing management software (e.g. StarRez) and understanding of BANNER (University data management system).

Additional Information:
Position Classification: Professional
Union: None
Number of direct reports to this position: 0
Department: 331000 - Office of Residence Life
Band: 14
Date Open to Internal Applicants: 08/25/2017
Date Open to External Applicants: 08/29/2017
Job Close Date:
Open Until Filled Yes
Special Instructions:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a master's degree in higher education or a related field of study?
    • No Response
    • Yes
    • No
  2. * How much experience do you have working in Residence Life or Student Housing?
    • None
    • Less than 2 years
    • 2-4 years
    • 5-7 years
    • 7+ years
  3. * Please indicate how you FIRST learned of this position
    • Internal Job Announcement
    • Periodic search of the SJU website
    • Employee Referral (Specify name of employee below)
    • On-line Advertisement (Please specify source below)
    • Social Media (Please specify venue below)
    • Email Announcement (Please specify listserv or other source below)
    • Print Advertisement (Please specify source below)
    • Networking Event or Conference (Please specify event name and date below)
    • Job Fair (Please specify event name and date below)
    • Other (Please specify below)
  4. * Per the question above, please specify the name of the venue or place where you FIRST learned of this position.

    (Open Ended Question)

Required Documents

Required Documents
  1. Cover Letter/Letter of Interest
  2. Resume/Curriculum Vitae
  3. List of References
Optional Documents